My Beauty Guarantee

My Beauty Guarantee:

Because we are confident you will achieve a satisfactory result, and because we are keen for you to be completely satisfied, we created the My Beauty Guarantee.


· My Beauty guarantee applies only to purchases from the official online store and does not include products purchased from distributors, marketing outlets, and the like.

My Beauty's guarantee is very simple:

Use the product as recommended for four weeks, and if you do not get a satisfactory result, the product price will be refunded in full.


My Beauty's return policy and guarantee:

  • The customer must prove that they did not benefit from the product.
  • The product should only be used in the correct manner as described on the website.
  • The deadline for a return request under the My Beauty guarantee is only 35 days from the date of receiving the order.
  • The guarantee should only apply to the customer's first order.
  • The amount will be transferred after deducting shipping fees and cash on delivery fees for any return request. Even if shipping was free, the estimated shipping fees from the store will be deducted.
  • The customer is not entitled to request a refund, whether for the My Beauty guarantee or otherwise, if he has a previous refunded order, and the guarantee applies to one order only.
  • The store reserves the right to refuse any refund request that violates the policy.
  • The store is not responsible for the customer's failure to review the return and warranty policy before purchase, or the customer's failure to acknowledge it after purchase. The policy is applied with full commitment to it.




How to use the guarantee for orders from within the Kingdom of Saudi Arabia:

1. Contact the customer service team via WhatsApp.

2. Provide them with the data required to refund the amount.

3. The refund will be processed within a maximum of 14 business days.


How to use the guarantee for orders outside of Saudi Arabia:

1. Contact the customer service team via WhatsApp.

2. Provide them with the data required to refund the amount.

3. The refund will be processed within a maximum of 14 business days.

Shipping fees are paid to shipping companies and therefore, unfortunately, they are non-refundable.